Shipping Policy

SHIPPING POLICY

Thank you for shopping with Kamilah Jewelry! Please review our shipping policy carefully before placing your order. By completing your purchase, you acknowledge and agree to the following shipping terms.

SHIPPING & TRACKING

Once your order has been processed and shipped, you will receive tracking information using the email address or phone number provided at checkout.

Please allow time for tracking information to update after your shipping confirmation is received.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout. Kamilah Jewelry is not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.

ONCE YOUR PACKAGE IS WITH THE CARRIER

Once your package has been accepted and scanned by USPS or another shipping carrier, the package is in the carrier’s possession and Kamilah Jewelry does not control carrier transit, routing, delays, or delivery scans.

Carrier delays are outside of our control and do not qualify for cancellation or refund solely because the package arrives later than the carrier’s estimated delivery date.

PACKAGES MARKED “DELIVERED”

If tracking shows your package as delivered but you cannot locate it, please:

  1. Check your mailbox, porch, surrounding property, and with other members of your household or neighbors.
  2. Allow 1–2 business days, as carriers may occasionally scan packages as delivered before final delivery.
  3. Contact your local USPS office or applicable carrier with your tracking number and request that they verify the delivery scan and available delivery information.

Kamilah Jewelry is not responsible for packages that the carrier confirms as delivered to the shipping address provided at checkout, except where otherwise required by applicable law.

LOST, STOLEN OR MISSING PACKAGES

Kamilah Jewelry is not responsible for theft or packages that go missing after confirmed delivery.

For packages lost while in the carrier’s possession, customers should contact us and/or the shipping carrier so any available claim or investigation process can be started. Refunds or replacements are not automatically guaranteed and will depend on the circumstances, carrier findings, insurance coverage, and applicable law.

RETURNED PACKAGES

If a package is returned to Kamilah Jewelry because of an incorrect or incomplete address, failed delivery attempt, refusal, or other customer-related delivery issue, the customer may be responsible for any additional shipping costs required to resend the package.

ORDER PROCESSING VS. SHIPPING TIME

Processing time and shipping/transit time are separate. Any turnaround time listed for custom or preorder items refers to the estimated time needed to prepare the order before shipment unless otherwise stated.

Carrier delivery estimates begin after the order has shipped and are estimates, not guaranteed arrival dates.

DAMAGED PACKAGES

If your order arrives damaged, please contact Kamilah Jewelry as soon as possible after delivery and include clear photos of the packaging, shipping label, and damaged item(s) so we can review the issue and determine the appropriate next steps.

FINAL NOTE

We will always do our best to assist customers with shipping concerns. However, Kamilah Jewelry cannot control a package after it has entered the shipping carrier’s network.

By placing an order with Kamilah Jewelry, you acknowledge that you have reviewed and agreed to this Shipping Policy.